More Than a Resume: A Career Built on Solving Production Problems

My journey into technical support began over a decade ago, driven by a natural curiosity for how systems work and a deep satisfaction in helping people overcome technical hurdles. I quickly discovered a passion for not just fixing problems, but understanding their root causes and implementing solutions that prevent future issues. This dedication has repeatedly made me the go-to person for diagnosing and resolving complex production issues.

I thrive in dynamic, fast-paced environments, particularly within SaaS. My approach is always customer-first, combined with a strong analytical mindset. I believe in transforming reactive support into strategic product improvement, constantly seeking opportunities to optimize operations and enhance the user experience. My experience as an early employee at a rapidly growing startup has taught me the value of wearing multiple hats and directly contributing to a company's mission. I’m most effective when I have clear ownership of problems from first signal to long-term prevention.

I am a continuous learner, always eager to expand my technical toolkit, whether it's deepening my SQL expertise, refining backend JavaScript, or understanding emerging system patterns. My goal is to leverage my critical thinking, project ownership, and collaborative spirit to make a significant, tangible impact wherever I contribute.