Expert Technical Problem-Solver and Operations Leader
I build systems that simplify complex problems and help high-growth companies scale their operations with confidence.
With over a decade of experience, I specialize in transforming complex technical issues into streamlined solutions and optimizing support operations for high-growth SaaS companies.
What I Do
Relentless Root Cause Analysis
I excel at diagnosing complex software and system issues, performing deep-dives into APIs and data to resolve problems at their source.
Operational Excellence
I turn chaos into systems by building automated workflows and documentation that save time and allow support teams to scale efficiently.
Data-Driven Insights
I analyze customer feedback and operational data to spot recurring issues, providing actionable insights that drive measurable product improvements.
Featured Work
For Companies
A look into my professional experience, key achievements, and portfolio of projects.
Key Achievement Spotlight
Transformed a chaotic, year-long client account migration project, completing it three months ahead of schedule and converting 98% of clients.
For Local Businesses
Find out how I can help your business solve its top pain points and optimize your workflows.
Consulting Scenario Spotlight
Solving the "Spreadsheet Automation" problem: We'll migrate your data to a secure database and automate the entire process, freeing you from manual entry.