Our Work. Our Results.
We believe that the best way to prove our value is through tangible results. Here are a few examples of how we've helped businesses transform operational chaos into streamlined success.
Case Studies
Streamlining Customer Agreements & Boosting Satisfaction
Client: A Medical SaaS Company
Challenge
The company was spending a lot of money and time sending physical agreements to customers, which led to delays, mistakes, and poor customer satisfaction.
Solution
We identified a misunderstanding of internal rules and guided the company to switch from physical mail to email for processing agreements. This required no new software and was implemented immediately.
Impact
The change improved customer satisfaction and cut the company's mailing costs by $20,000 to $30,000 annually.
Migrating a Claims Clearinghouse with a 98% Success Rate
Client: A Claims Clearinghouse
Challenge
A critical project to move customers to a new clearinghouse was chaotic, with no centralized workflow. The project was falling behind schedule, with a high volume of returned mail costing the company thousands.
Solution
We took over the project and redesigned the entire workflow. This included creating a centralized, accessible spreadsheet for all customers, and automating communication via email and fax with clear instruction sheets.
Impact
The project finished 3 months ahead of schedule, and we successfully migrated 98% of their customers to the new clearinghouse, far exceeding the initial goal of 70%.
Real-Time Outage Monitoring for a Software Company
Client: A Software Development Company
Challenge
A company’s backend processes for their software were failing without any alerts. The only way the company learned of a problem was when a customer called to report an outage, leading to poor satisfaction and the need for a 24/7 on-call team.
Solution
After reviewing the processes, we developed a tool that now actively monitors their systems. This tool sends real-time email notifications to both technicians and clients whenever a problem is detected, including relevant logs.
Impact
This solution eliminated the need for a constant on-call staff and drastically improved customer satisfaction by ensuring problems are addressed proactively.
Restoring Customer Trust and Data Integrity
Client: A Software Development Company
Challenge
Customers were seeing incorrect information when signing up for services, leading to trust issues and an overload of support tickets. The engineering team was too busy to locate the source of the problem.
Solution
We performed a full code and data audit. We verified that the data was not the issue and then located hardcoded, outdated information within the iOS code. This was a simple but critical bug that was impacting customer experience.
Impact
By identifying the root cause, the engineering team was able to fix the issue, which led to a significant reduction in support tickets and helped the company regain its customers' trust.
Automating Data Correction to Free Up Engineering Time
Client: A Software Development Company
Challenge
A company was missing critical data in their database, which was causing incorrect information in customer accounts. The support team had to constantly ask engineers to manually add the missing data, taking up valuable engineering time.
Solution
We located a way for the system to automatically check for missing data. If data is missing, a new function is triggered that locates and loads the information without any human intervention.
Impact
This solution now allows the support team to handle data issues on their own, freeing up engineering resources to focus on more complex, high-value tasks.
Your Success Story Is Next.
The examples above are just a snapshot of the operational challenges we solve. If your business is facing a similar challenge, let's talk about how we can build a solution that delivers real, measurable results.
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